Transparency Report

Last Updated: August 13, 2025

Domain is committed to maintaining transparency in our operations, data practices, and relationships with users, regulatory bodies, and other stakeholders. This report provides insight into how we handle requests for user information, our data practices, and our commitment to protecting user privacy and freedom of expression.

Overview

As a transnational learning platform, Domain serves students across multiple jurisdictions. We believe in operating with openness and accountability while protecting the privacy and rights of our users. This transparency report is published to provide visibility into the requests we receive and how we respond to them.

Data Requests

Government and Law Enforcement Requests

We may receive requests from government agencies or law enforcement bodies for user information. When we receive such requests, we:

Carefully review each request for legal sufficiency and scope
Challenge overly broad or legally deficient requests
Provide only the specific information legally required
Notify affected users when permitted by law
Document all requests and our responses

Request Categories

We categorize data requests into the following types:

Emergency requests involving imminent danger to life or serious bodily harm
Lawful requests accompanied by valid legal process
Requests for account information or user data
Requests for content removal or access restriction
Preservation requests asking us to retain data pending formal legal process

Our Response Process

For each request received, we evaluate:

Whether the request is supported by appropriate legal authority
Whether the request is sufficiently specific and limited in scope
Whether compliance would conflict with applicable laws or our terms of service
Whether we can notify the affected user

Content Moderation

Platform Policies

We maintain policies governing acceptable use of our platform. Content may be reviewed or removed if it:

Violates our terms of service
Infringes intellectual property rights
Contains illegal material
Poses safety or security risks
Violates applicable laws or regulations

Removal Requests

We receive requests to remove or restrict access to content from various sources, including:

Copyright holders claiming infringement
Users reporting policy violations
Government or regulatory bodies
Third parties claiming rights violations

Each request is evaluated based on its merit, applicable law, and our platform policies. We document the number and nature of these requests and our actions in response.

Data Security and Breaches

Security Incidents

We take data security seriously and implement appropriate technical and organizational measures to protect user information. In the event of a security incident or data breach, we:

Investigate the incident promptly and thoroughly
Take immediate steps to contain and remediate the issue
Assess the risk to affected users
Notify affected users without undue delay when legally required or when we determine notification is appropriate
Report incidents to relevant authorities as required by law
Document incidents and our response for transparency and improvement

Incident Reporting

This transparency report includes information about:

The number of security incidents that occurred during the reporting period
The nature of incidents that affected user data
The number of users potentially affected
Remediation measures taken

User Rights Requests

Access and Control

Users have rights regarding their personal information. We receive and process requests from users to:

Access their personal data
Correct inaccurate information
Delete their data
Export their data in portable formats
Restrict processing of their data
Object to certain data processing activities

Request Processing

We track and report on:

The number of user rights requests received by category
Average response time for requests
Number of requests fulfilled, partially fulfilled, or denied
Reasons for denials or limitations

Platform Statistics

User Activity

To provide context for our transparency metrics, we share aggregated platform statistics, including:

Total active user accounts during the reporting period
Geographic distribution of users by region
Total content items hosted on the platform
Account terminations for policy violations

Service Availability

We report on platform reliability and service disruptions:

Platform uptime percentage
Number and duration of service outages
Causes of significant disruptions
Remediation efforts and improvements implemented

Third Party Sharing

Service Providers

We work with third party service providers to deliver and improve our platform. We maintain transparency about:

Categories of third parties with whom we share data
Types of data shared with each category
Purpose of data sharing
Contractual protections in place

Data Transfers

As a transnational platform, user data may be transferred across borders. We document:

Regions where user data is stored or processed
Safeguards applied to international data transfers
Legal frameworks relied upon for transfers

Reporting Period Metrics

This transparency report covers data and activities from the most recent reporting period. Specific metrics and statistics are updated with each report publication and include:

Total number of government requests for user data
Percentage of requests where data was disclosed
Number of content removal requests by source
Percentage of removal requests complied with
Number of user rights requests by type
Average fulfillment time for user requests
Number of security incidents affecting user data
Number of users affected by security incidents
Platform uptime and service availability metrics

Methodology and Limitations

Data Collection

The metrics in this report are compiled from our internal systems and records. We use consistent methodologies to categorize and count requests, incidents, and actions to ensure accuracy and comparability across reporting periods.

Limitations

Certain limitations may affect the completeness of this report:

Legal restrictions may prevent disclosure of certain information
National security requests may be subject to reporting delays or aggregation requirements
Some metrics may be presented as ranges rather than specific numbers to comply with legal obligations
Ongoing investigations or legal proceedings may limit what we can disclose

Our Commitments

Ongoing Transparency

We commit to:

Publishing regular transparency reports on a consistent schedule
Expanding the scope and detail of information disclosed over time
Providing clear explanations of our policies and practices
Engaging with users and stakeholders on transparency matters
Advocating for laws and regulations that support transparency and user rights

Continuous Improvement

We continuously work to enhance our transparency practices by:

Reviewing and updating our data handling procedures
Strengthening technical and organizational security measures
Training staff on privacy, security, and transparency principles
Listening to feedback from users and advocacy organizations
Participating in industry initiatives to promote best practices

Questions and Feedback

We welcome questions, comments, and feedback regarding this transparency report and our practices. If you have inquiries about specific matters disclosed in this report or suggestions for improving our transparency, please contact us.

For general inquiries related to transparency and data practices, you may reach us at the contact information provided on our platform.

Report Updates

This transparency report is reviewed and updated periodically to reflect current data and practices. The date at the top of this document indicates when the report was last updated. We typically publish updated reports on a regular schedule and may issue interim updates in response to significant events or changes in our practices.

Previous versions of this transparency report may be available upon request for those interested in tracking changes over time.